Help Center

Login Issues

Help! I forgot my password.

If you have forgotten your login, click Forgot Password on the login page here and we will send a password reset link to your email inbox.

You can then reset your password by clicking the link in the email!

How do I log into my account?

Log into your account through the site login page here.

I see an incorrect password message.

Reset your password and/or ensure you are using the correct email address (the one used to create your account).

Where can I find the membership that I paid for?

You can find the products you purchased in your library. Access it here: My Products

Subscription

How do I pause/reactivate my subscription?

Please contact the Low Glycemic Diet Support Team using the form below for assistance with pausing your subscription.

How do I cancel my subscription?

You can cancel your membership in your Account Settings here. If you run into any issues, please contact us for support.

What happens if I stop paying for my subscription offer?

When a subscription payment has failed, the offer you have purchased will automatically be revoked and you will lose access to your Product(s). Once your payment is successful, you'll automatically regain access.

How can I update my Account Information?

You can update your account information including email preferences, contact information, billing information, and password by following the steps below:

Log into your Account here
Then click on your Avatar in the top right corner of the page
Select Settings from the dropdown
From there, you can edit your Contact Information, Profile Settings, Social Profile and/or Password

Billing

How do I update my credit card on file?

After logging in here, click on the Customer Avatar in the top right corner of the page.
Then, select Settings from the dropdown.
Click Billing Info in the top right corner of the page.
Click Update next to the currently listed credit card.
Complete the prompt to enter the updated card information.
Then, click Update Card to apply and keep the changes.

How to Update Your Billing Information

To update the credit card you have on file, you log into your account.

After logging in here, click on the Customer Avatar in the top right corner of the page.
Then, select Settings from the dropdown.
Click Billing Info in the top right corner of the page.
Click Update next to the currently listed credit card.
Complete the prompt to enter the updated card information.
Then, click Update Card to apply and save the change.

How do I see how much I am being billed?

To see how much you are being billed, start by logging into your account here.

After logging in, click on the Customer Avatar in the top right corner of the page.
Then, select Settings from the dropdown.
Next, select the Purchase History tab.

How do I view my purchase history?

To see your purchase history, start by logging into your account here.

After logging in, click on the Customer Avatar in the top right corner of the page.
Then, select Settings from the dropdown.
Next, select the Purchase History tab.

General Support

How do I change my avatar?

To change your avatar, start by logging into your account here.

After logging in, click on the Customer Avatar in the top right corner of the page.
Then, select Settings from the dropdown.
On the Contact & settings tab, access your avatar via the Profile Settings section of the page.

How do I change my social settings?

To change your social settings, start by logging into your account here.

After logging in, click on the Customer Avatar in the top right corner of the page.
Then, select Settings from the dropdown.
On the Contact & settings tab, access your social settings via the Social Profile section of the page.
There, you can update your Bio and social media links.

Contact Us

Can't find the answer to your question? Please complete the form below. We'll respond to inquiries within 48 hours.

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